SHIPPING POLICY

at aôcha, we are committed to delivering a reliable and efficient shipping experience to our customers. your orders are packed and handled with utmost care to ensure you have the best experience! our packaging is 99% biodegradable and recyclable. 

SHIPPING COST 

we currently ship domestically and offer free shipping for purchases over $50. otherwise it is a $10 flat rate for standard shipping

please contact us if you require express shipping, we are more than happy to get this organised for you 

to minimise our environmental impact, we utilise 100% carbon neutral shipping

ORDER PROCESSING

orders are processed and dispatched within 3 business days, from Melbourne, after payment confirmation. customers will also receive shipping confirmation email with tracking information once the order has been dispatched.

SHIPPING TIMES

all customers are provided a tracking number once their order has been dispatched, you can track it here: 

standard shipping is estimated to take 2-6 business days 

please note that time frames are an estimation, shipping times may be longer than expected especially near peak demand periods

LOST PACKAGES

while aôcha is not liable for any loss or damage through any reasonable or unavoidable delay by our third-party forwarding partner, in the cases where a parcel is taking a lot longer than anticipated and is most likely been lost in transit, please contact us and we will file a claim on your behalf as well as dispatch a new order for you

thank you for choosing aôcha, please let us know if there’s anything else we can do to help